Our Return Policy

We offer a "No Hassle" 30 day Return Policy:

If you are not satisfied with any product, for any reason, you may request a return authorization within 30 days of the order ship date.
No return authorization will be issued after 30 days. In order to have a record of your return request, we only issue authorizations via email.
Just follow the instructions below.

To Request a Return Authorization:

Send us an email with the reason for the return along with your order number to help@headsets123.com
We will send instructions for returning your order within 2 business days. Do not return product to the return address on the box. This may not be our company and we cannot offer a refund. The return address will be on the Authorization we send you.
See My Account to print a copy of your Invoice/Orders must be received within 30 days of original ship date to receive a refund.

How long does it take to receive my refund?
You should expect to receive your refund in the same method you paid for your order within 1-3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

This time period includes:

  • the transit time for us to receive your return from the shipper (1-7 days) average.
  • the time it takes us to process your return once we receive it (2-3 days) average
  • and the time it takes your bank to process our refund request (you will need to contact them for this info) (7-? days)

Defective Products:
Within thirty (30) days of receiving your order, if any product proves to be defective, please contact us immediately so that we may try to trouble shoot the problem with you, To troubleshoot issues with Plantronics products please call (855)-765-7878. DO NOT return the product without contacting us first and receiving an RMA number and the necessary return instructions.
We cannot "Cross Ship" or "Advance Replacement" a product. Before any replacement is sent out, we must first receive the defective item and test it to verify the issue. Products received with no reproducible problem may be returned AS IS.
If after testing we find the item to be defective we will ship back to you a non-defective replacement product. We will not only pay the cost of shipping the new non-defective product to you, but we will also reimburse you for standard delivery rates using USPS 1st class or priority, UPS or FedEx Ground only not to exceed $20. You must provide a copy of the original receipt. Add ons services will not be reimbursed. This offer is only good in the Continental U.S. If you ship the product back to us from outside of the lower 48 states, you will need to pay for the cost of sending the product to us.
If the product is defective, you will receive a replacement. If you choose to return the defective item, rather than replace it, we will charge a restocking fee and your original shipping fee will not be refunded.
If after 30 days of receiving your product, it proves to be defective, the manufacturer warranty applies. Whatever policy the manufacturer has will determine how you will proceed, and may include shipping costs. We will not pay shipping costs on items that are being handled directly by the manufacturer.

Wrong Products Received:

It is very rare that you will receive an incorrect product; we double-check all orders before we ship them. However, if we made a mistake/error in shipping please, first, notify us within 30 days of receiving your order. We will then issue an RMA number and return instructions on how and where to return the product. Please do not ship anything back without an RMA and those instructions. All sales are final after 30 days.

If you ordered wrong:

If you made an error and ordered the wrong products and wish to return the product; please request an RMA number and return instructions. Returns MUST have an RMA in order to return a product.

Damaged shipment:

We must be notified (by phone or email) of any damage (or other problems) within 2 business days of you receiving your product to start a claim with the shipper. Save all packaging so that the damage can be inspected.
If at the time of delivery the packaging appears damaged on the outside, please refuse to accept it from the carrier, and let us know immediately; or please make sure when signing the shipper's proof-of-delivery slip (on deliveries requiring a signature), you include a note stating the package is or appears to be damaged.

Undeliverable as addressed:

Packages returned as undeliverable as addressed will incur a 15% restock fee if you decide not to reship. Any reship fees will be the receivers responsibility.

Please note:

    • Orders received after 30 days of invoice date will receive store credit only. (Sorry, no exceptions).
    • Products must be returned with original product box and all original manufacturers’ inserts including manuals, cables, warranty card, static bags and any other inserts just as they were received.
    • Please do not use the product box as a shipping container for the return if it was not shipped that way.
    • A 15% restock fee will be applied to cover administration and credit card fees to non defective product returns.
    • If Free Shipping was applied to your order the actual shipping costs will be subtracted from your refund.
    • An additional fee will be applied to returns that are incomplete, have missing or damaged product/packaging or odors that require cleaning.
    • Orders which received free or discounted shipping will be charged the actual shipping charges.
    • Shipping charges paid are not refundable.
    • Special orders and single orders exceeding $1500 are final and are non refundable.
    • Please allow 1 billing cycle to see your credit.

    By using our website you agree to all policies.