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Warranty Information
  Each product carries a different warranty from its manufacturer. We can assist you in getting warranty replacement. All manufacturers require that you send the product to them with shipping paid. Most will pay to ship back to you.
For repair or replacement of failed units outside our 30 day return time please contact us or the manufacturer below.





Chameleon only Warranties -
  • All New Headsets (except The 2003b, discontinued models, & refurbished items) are covered by 2 year unconditional warranties.
  • The 2003b comes with a 1 year limited warranty.
  • All Telephones & Amplifiers are covered by a 3-year unconditional warranty.
  • All Mobile Headsets are covered by a 6 month limited warranty.
  • All Cords are covered by a 1 year limited warranty.
  • Refurbished Headsets carry a 1 year limited warranty.
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
I received the wrong product or a defective product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

If you believe a product to be defective please contact us within 30 days of your orders shipping date for troubleshooting.
To troubleshoot issues with Plantronics products please call (855)-765-7878
If the product is determined to be defective we will issue a return authorization number to return for replacement. No product will be accepted without an RA#.
After 30 days please contact the manufacturer for warranty coverage.

Our Return Policy

We offer a "No Hassle" 30 day Return Policy:

If you are not satisfied with any product, for any reason, you may return your order within 30 days of the order ship date.

See My Account to print a copy of your Invoice/Orders must be received within 30 days of original ship date to receive a refund.

How long does it take to receive my refund?
You should expect to receive your refund in the same method you paid for your order within 1-3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

This time period includes:

  • the transit time for us to receive your return from the shipper (1-7 days) average.
  • the time it takes us to process your return once we receive it (2-3 days) average
  • and the time it takes your bank to process our refund request (you will need to contact them for this info) (7-? days)

Undeliverable as addressed:

Packages returned as undeliverable as addressed will incur a 15% restock fee if you decide not to reship. Any reship fees will be the receivers responsibility.

Please note:

    • Orders received after 30 days of invoice date will receive store credit only. (Sorry, no exceptions). No credit for items returned after 45 days.
    • Products must be returned in NEW condition with original product box and all original manufacturers´┐Ż inserts including manuals, cables, warranty card, static bags and any other inserts just as they were received. No credit will be given if these conditions are not met.
    • Please do not use the product box as a shipping container for the return if it was not shipped that way.
    • A 15% restock fee will be applied to cover administration and credit card fees to non defective product returns.
    • If Free Shipping was applied to your order the actual shipping costs will be subtracted from your refund/credit.
    • Orders which received free or discounted shipping will be charged the actual shipping charges.
    • Shipping charges paid are not refundable.
    • Special orders and single orders exceeding $1000 are final and are non refundable.
    • Please allow 1 billing cycle to see your credit.

    Return to:

    Your order #
    449 Mitchell Dr.
    Coupeville, WA 98239

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